Returns and Refund Policy for The Goalie Glove Guy

Effective Date: 05/28/2023

At The Goalie Glove Guy, we are committed to providing excellent service and ensuring customer satisfaction. This Returns and Refund Policy outlines the guidelines for requesting a refund or re-service for glove servicing orders performed by our company.

1. Eligibility for Refunds or Re-Service: 1.1 Timeframe: You may request a refund or re-service for glove servicing within 30 days from the date of delivery of the serviced gloves.

1.2 Condition of the Gloves: To be eligible for a refund or re-service, the gloves must be in the same condition as when they were sent to you after servicing. The gloves should not show any signs of additional damage, misuse, or alteration beyond the standard wear and tear associated with playing goalie.

2. Refund and Re-Service Process: 2.1 Notification: If you are dissatisfied with the glove servicing performed by The Goalie Glove Guy and wish to request a refund or re-service, please notify us by sending an email to contact@thegoaliegloveguy.com.
3.  Include your order number or invoice number, a brief description of the issue, and any supporting documentation, if applicable.

2.2 Photo Verification: As an alternative to physically returning the gloves, we may request clear and detailed photographs of the gloves to verify their condition. This allows us to assess the issue and determine the appropriate course of action without the need for physical return.

3. Refund Process: 3.1 Inspection: If photo verification is used, our team will carefully review the provided photographs to assess the service performed and determine eligibility for a refund or re-service.

3.2 Refund or Re-Service: If the service is approved for a refund or re-service based on the photo verification, we will initiate the refund process or arrange for re-servicing of the gloves. Refunds will be issued in the same form of payment used during the original purchase. Please note that shipping costs are non-refundable.

3.3 Processing Time: The processing time for refunds or re-service may vary depending on the payment method and financial institution. We will make reasonable efforts to process your request promptly.

4. Exclusions: The following situations are not eligible for refunds or re-service:

• Damages or wear and tear that occurred after the gloves were serviced and returned to the customer.
• Customized or personalized glove modifications made by the customer or a third party.

5. Contact Us: If you have any questions or concerns regarding our Returns and Refund Policy or need assistance with the refund or re-service process, please contact us at contact@thegoaliegloveguy.com. We are committed to addressing any issues and ensuring your satisfaction.

Please note that by using the services of The Goalie Glove Guy, you acknowledge and agree to abide by the terms and conditions outlined in this Returns and Refund Policy.

The Goalie Glove Guy reserves the right to update or modify this Returns and Refund Policy at any time without prior notice. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.